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August 22, 2015


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Palominas Group

The above 'egroup' is an email type bulletin-board in which only members receive email from other members of Palominas yahoo Group. You use your existing address. I am also a member other egroups and this is a good way to exchange news and get questions answered or discussed.

THE QUESTION & ANSWER PAGE

(Please join the Palominas discussion group as explained on the home page; but you're also welcome to send in questions here also.)

  • Read the update to 9-1-1 Enhanced for Palominas (Dec. 2002)

  • Here is a Feb. 20th (2001) posting to the Palominas egroup from Assistant Fire Chief Tommy Stoner, but is important to every resident of Palominas:

Several years ago, the people of Palominas went through the agony and pain of changing our rural street addresses in preparation for an enhanced 9-1-1 service.

The Palominas (366 prefix) area DOES HAVE 9-1-1 service, but it is NOT
ENHANCED.  What this means is that when a person in the 366 prefix area dials 9-1-1, the person's address DOES NOT display on the operator's screen.

The good news is that after many years of waiting and a great deal of pressure from the Palominas Fire Department, the process is now underway for the 366 prefix area to finally be upgraded to an ENHANCED 9-1-1 system.  Work is started to make sure that everyone's (Service Location Address) is correct in the phone company's computer.

On the first test run, our area was about 80% correct.  Unfortunately, that is not good enough.  That means that approximately 20% of the addresses in the area would show up on the operators screen with an incorrect address.  The State of Arizona requires a minimum of 97% correct before we can switch over to an ENHANCED system.  It is not very helpful, in an emergency, to have the wrong address show up on the operators screen.

Here are some of the problems that we are finding:
A few people are still listed under their old addresses.
Some addresses are missing the direction indicator i.e. (S for South) or (E for East).
Some have the wrong direction indicator i.e. (S Highway 92) when they live on (E Highway 92).
Some have the street name incorrect i.e. (Hwy 92) instead of (Highway 92).
Some have an incorrect street designators i.e. (Palominas ST) instead
of (Palominas RD)
Some even have a P.O. Box listed as their Service Location Address.

Since your address is a matter of privacy, there are only a few people who work for the phone company who have access to your information.  This slows down the process considerably because those few people are task with finding out the correct information which could take months.

What can you do to speed things up?

First, find out what your address is, and write it down.  Make sure to get the correct house number, direction indicator, street name and street designation.
Next, call the phone company and verify that your Service Location Address is correct.  Last, inform your neighbors about what is going on, and have them check their Service Location Addresses.

For your benefit, it is a good idea to post your address next to your phone, because there may be a situation when you have friends, relatives, or a baby-sitter who will need to verify the information with the 9-1-1 operator.  Be sure to display your House Number as near to the street as possible.  It not only helps emergency services find you, but it also helps them not wake you when they are looking for someone else.

The address test that the phone company is going to perform will make sure that your address fits within the limits of the street that you live on.  The test is not fool proof, and could allow some incorrect addresses into their computer.  An example of this is as follows:

9093 S. Palominas RD.

This is a "valid" address because 9093 is within the range of numbers for S. Palominas RD.  The problem is if your address is 9903 S. Palominas RD., emergency services may be delayed due to a wrong address.  Our goal 100% accuracy.

I strongly urge everyone to find out what your address is, and MAKE SURE that the phone company records it correctly.  I hope you never need emergency services, but if you ever do, it would be a good thing for them to be able to find you as fast as possible.

Don't forget to pass the word along to your neighbors!

Tommy Stoner
Assistant Chief
Palominas Volunteer Fire Department

Here is a follow up discussion on the posting above (from a question asked by a discussion group member):

I have heard similar reports from several people.  Your address is your lifeline.  Even though the 9-1-1 system is not perfect, is is a huge step in the right direction.  The number is easy to remember, and it is consistent throughout the United States except in few areas.

Even if your (Service location) address passes the phone company's test, it could be incorrect.  That is why I urge everyone, even those whose (Service Location) addresses were part of the 80% that passed the test, to contact the phone company and verify your (Service Location) address.

I stress (Service Location) address because it is separate from your
mailing address in the phone company's computer.

I also suggest that if you find that your (Service Location) Address is incorrect, and you have the phone company change it, call them back in a few days and see if the change took affect.  In some cases, I have been told, that some people called and corrected their information only to find out a year later, when the new phone book came out, that their address had not been corrected.

Caution:  your street sign might not be correct.  If in doubt, call the Cochise County Rural Addressing at 432-9452 to verify your correct street name spelling and house number.

Your question: ...can we not identify who these 20% are and alert
them...?

At first glance that would seem to be a quick and easy solution, but
it is not quite that easy.

Many phone numbers are unlisted and unpublished.  Only the phone
company and their appointed representatives can contact these people. 
They, by law, cannot publish any sort of list containing these numbers, names, or addresses.  The phone company is contacting some of
these people, but they are very busy and it takes a lot of time.

Many of the (listed) 20% can, and are being corrected without contacting the people.  This category of Service Locations include misspelled street names, those missing the direction indicator when the street in question only has one possible direction indicator, and some others that are obvious.  Other (listed) numbers are being contacted by the phone company or their representative.

Another group that are part of the 20% are computer internet lines, fax machines, pay phones etc.  Often times, these lines are either busy for many hours or have no phone connected to them.  It is very difficult to contact the people with these lines.  Mailing letters to some of these may be the only way to contact them.  This may be done as a last resort.  Receiving replies from mailings is extremely time consuming and unpredictable.

I don't want the public to get the idea that the phone company is doing nothing, and that it is totally up to the public to correct the Service Locations.  The phone company and their representatives will eventually match the Service Locations to the Street names, but as I mentioned before, it may take them a while.

If we do our part, and the phone company does its part, we will
succeed.

I hope this answers your question.  If not, please let me know.  We
are here to help our community. 

I welcome your suggestions.

Tommy Stoner
Assistant Chief
Palominas Volunteer Fire Department



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